Return & Refund Policy
RETURN & REFUND
Due to the fact that donutpaw.com products are personalized & printed-on-demand items, we will not accept returns. However, do not worry, if there is an issue with your order, we will refund or send you a replacement.
If you have received a defective or wrong item, please contact us directly and we will make it right by offering you a replacement or refund.
In case of defective or damaged goods, you don’t even have to return your package. We will send a replacement to you (No extra fee).
Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for refund. We will NOT refund in case you REFUSE to receive it either.
Any dissatisfactions related to apparel sizing and/or colours will not be eligible for refund or replacement. Please make sure to have a look at our size chart on product pages before completing your purchase.
Our return & refund policy lasts 30 days since your delivery date. If the 30-day period has gone, we can’t offer you a refund or exchange.
FILE A CLAIM
- Order number
- Video/ photo of the defective product(s)
- Full delivery address
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).